Vaurse only takes money for its own things: printed cards, replacements, our fees and paid plans. Money for event passes and memberships goes to the organiser or business, so their refunds come from them. This page explains both.
1. Your digital Voscard
The digital Voscard in the app is free, so there is nothing to refund.
2. Printed Voscards
Printed cards are made to order, with your name on them.
- Before printing starts: cancel in the app for a full refund. Custom designs are checked by a person at Vaurse within 1 working day, and printing starts after that.
- After printing starts: we can't refund a card made with your name on it, unless it arrives faulty or wrong.
- Faulty or wrong: if your card arrives damaged, doesn't work, or isn't what you ordered, tell us within 14 days of delivery. We'll replace it free, or refund you in full if you'd rather.
- Delivery: delivery in Accra and pick-up in Accra are free. Elsewhere in Ghana delivery is GHS 50, refunded if your card is faulty or wrong, or if we can't deliver it.
3. Replacements and reprints
A replacement or reprint costs GHS 200. If you order one because your card stopped working through no fault of yours within 12 months, we replace it free.
4. Event passes
- Pass money goes straight to the organiser's own mobile money number, so refunds come from the organiser, who approves each one.
- If the organiser cancels the event, they refund you from their number, and Vaurse returns its GHS 3 fee.
- If the event moves to a new date, you can keep your pass for the new date or ask the organiser for a refund.
- If you can't go, whether you get money back depends on the organiser's own refund rules, shown on the event page before you buy. The Vaurse fee isn't refunded in that case.
- Refunds for passes are handled from the organiser's desk, never at the door.
5. Memberships and deals
Membership money goes to the business, so membership refunds come from the business under its own rules. Deals on Voscentral are honoured by the business that posted them; if a business won't honour one, tell us and we'll take it up with them.
6. Paid requests to institutions
If you pay for a request to a school or institution and it isn't answered, you're refunded automatically on day 21.
7. Paid plans for organisations
Refunds for monthly and yearly plans will be set out here once plan prices are published.
8. How to ask for a refund
- In the app, open the order or pass and choose Ask for a refund. Or use the form on our About page.
- Refunds go back the way you paid, through Hubtel. They usually arrive within 5 working days of being approved.
9. Your rights
This policy doesn't take away any rights you have under Ghanaian consumer law.